FAQs

Ekay provides comprehensive product training, covering product features, functionalities, and usage methods. This helps distributors understand the product’s characteristics and advantages, enabling effective sales to consumers..

For any operational or functional issues, our customer support team offers technical guidance via phone, email, or online chat to both distributors and consumers..

We provide maintenance and adhere to our warranty policies for any product malfunctions or maintenance needs..

Ekay provides comprehensive product training, covering product features, functionalities, and usage methods. This helps distributors understand the product’s characteristics and advantages, enabling effective sales to consumers..

Yes, we provide updates and upgrade services for new features or versions to ensure the latest product enhancements..

Ekay offers three years of free maintenance for non-human factor related issues, including replacement of components..

To become a partner, please fill out our distributor application form. Our sales team will then contact you to discuss collaboration details..

Prices and policies are negotiated by our sales team based on order quantity and collaboration intentions, with appropriate discounts provided..

For quality issues, please contact our customer support with relevant evidence. We’re committed to resolving your concerns in line with our warranty services..